Return Policy

Silk is a very delicate natural material. Because it is a delicate product that is easily damaged, we do not accept returns or exchanges for personal reasons. Returns and exchanges will only be accepted if the following conditions are met.

We will cover the shipping costs.

[In case of incorrect or damaged product shipping]

1. The product is unopened and unused.

2. Please contact us within 7 days of receiving the product.

3. The delivery note must be provided.

[In case of product defect]

1. Please contact us within 7 days of receiving the product to let us know the details of the defect.

2. There must be a delivery note.

Please contact us in advance by email ( ar.silk.jp@gmail.com ) or via the inquiry form.

*We will cover the return shipping costs.

*Please arrange for the return within 7 days after the return acceptance has been completed. Returns and refunds cannot be made after 7 days.

*When returning a product, please use a traceable shipping company. If the product does not arrive at our store for any reason, we will not be able to refund your money.

*Please write down the name, address, and phone number you registered when you ordered, and then send it back. If the registered information differs from the information on the shipping slip, or if the information cannot be read, we will not be able to accept the item. In addition, we will not be responsible for any shipping fees incurred in such cases.

【exchange】

If you need to exchange an item due to a mistaken delivery or defective product, we will send you an email with instructions on how to process the exchange after we have inspected the returned item.

【refund】

Once we receive the returned item, we will send you an email with instructions on how to process your refund.